Impact Of Staff – Customer Relationship On Organisational Image
Title Page
Approval Page
Dedication
Acknowledgement
Abstract
Table of Contents
CHAPTER ONE
Introduction
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Scope of the Study
1.5 Research Questions
1.6 Research Hypothesis
1.7 Limitation of the Study
1.8 Definition of the Terms
References
CHAPTER TWO
2.1 Public Relations and Staff-Customer Relationship in UBA Ltd
2.2 Effects of Communication on Staff-Customer Relationship
2.3 Attitude Motivation and Staff-Customer
Relationship
References
CHAPTER THREE
3.1 Research Design
3.2 Area of the Study
3.3 Population and Sample Size Determinant
3.4 Sample and Sampling Procedure
3.5 Instrument for Data Collection
3.6 Validity of Instrument
3.7 Reliability of the Instrument
3.8 Method of Data Collection
3.9 Methods of Data Analysis
References
CHAPTER FOUR
4.1 Data Presentation and Analysis of Data
4.2 Test of Hypothesis
4.3 Summary of Result
References
CHAPTER FIVE
5.1 Discussion of Result, Findings
5.2 Implication of the Study Findings
5.3 Conclusion
5.4 Suggestion for Further Research
5.5 Recommendation
Bibliography
Appendix
Questionnaire
The Title Page should be the first section of your project “Impact Of Staff – Customer Relationship On Organisational Image”, providing essential details like the project title, your name, your supervisor’s name, the institution, and the submission date. After that, the Abstract offers a brief summary of your project, touching on its purpose, methods, results, and conclusions in 150-300 words. The Acknowledgments section is where you can thank those who supported your research, such as your supervisor, peers, or organizations that provided resources.
Next, the Table of Contents organizes the Impact Of Staff – Customer Relationship On Organisational Image by listing its chapters and sections, along with page numbers for easy reference. The List of Figures and List of Tables help guide readers to specific visual elements like graphs, charts, or tables included in the document. There should also be an Abbreviations and Glossary section to explain any specialized terms or acronyms, making the content clearer to readers unfamiliar with the technical language.
The main body of the Impact Of Staff – Customer Relationship On Organisational Image should start with the Introduction, which provides background information, outlines the research problem, states your objectives, and gives a brief overview of your research methods. Following that, the Literature Review offers an in-depth look at previous research relevant to your project, identifying gaps your study aims to address. The Methodology section then explains the research design, tools, and data collection methods you used to conduct the project and analyze the data.
In the Results and Discussion section, you present your findings and discuss them in relation to the Impact Of Staff – Customer Relationship On Organisational Image research questions or objectives, often using tables or charts to help explain the data. The Conclusion summarizes the key results, discusses their implications, and suggests possible directions for future research. You may also include recommendations based on your findings, offering practical advice for improvements or applications. Finally, the Impact Of Staff – Customer Relationship On Organisational Image project should include a References or Bibliography section to list all the sources you cited, as well as Appendices for any additional material. A Statement of Originality is often included to confirm the authenticity of your work