Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance
Artificial intelligence is facilitating the resolution of complex problems in computer science, operations research and software development. The purpose of this study is to assess the integration of artificial intelligence into business process and its impact on organizational performance, a case study of UBA virtual banker-Leo. A survey research design was adopted. A simple random sampling technique was used to select about 28 respondents a for the study. The specific objectives of the study are as follows: (1) To appraise the integration and impact on organization performance; (2) to appraise the impact of artificial Intelligence into business processes; (3) to evaluate the impact on the organizational performance; and (4) to provide an evaluative appraisal. The study focuses on the evaluation of the impact that artificial intelligence has on the organization performance. The main objective is to improve the customer satisfaction and productivity; it increases the speed of banking transaction and it improves the global acceptability of the bank. The system must be secured to guarantee customers confidentiality and minimize fraud especially with respect to online payment. It must be put in place such as collection of relevant information about users in order to evaluate usage and address challenges faced and also provision of data validation mechanism as is the case with smart systems.
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The 21st century is witnessing the re-invention of Artificial intelligence. This is due to advances in computer science, the need for the processing of large amount of data and theoretical knowledge of the operation of computer power. Currently, artificial intelligence is facilitating the resolution of complex problems in computer science, operations research and software development. The essence of artificial intelligence was to simulate the human intelligence. It is believed that the human intelligence can be described in such a way that artificial intelligence could carry out the same functions. According to computer scientist, artificial intelligence is the intelligence which is demonstrated by machines as against the intelligence demonstrated by humans and animals which is also referred to as machine intelligence. It is the study of intelligent agents or devices which can accept information from the external environment interpret it and utilized the information to achieve a particular result. Kaplan and Haenlein, posit that AI is a system which has the ability to interpret external data, use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans. The study seeks to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.
1.2 STATEMENT OF THE PROBLEM
The invention and adoption of artificial intelligence requires the commitment of huge funds. Also, there are fears that unlike previous technological revolutions, it will create a risk of mass unemployment. The problem confronting the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.
1.3 OBJECTIVES OF THE STUDY
The Main Objective of the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo; The specific objectives include:
1 To determine the relevance of artificial intelligence.
2 To appraise the integration of artificial intelligence into business process and its impact on organizational performance.
3 To determine the impact of UBA virtual Banker-Leo on organizational performance.
1.4 RESEARCH QUESTIONS
1 What is the relevance of artificial intelligence?
2 What constitute the integration of artificial intelligence into business process and its impact on organizational performance?
3 What is the impact of UBA virtual Banker-Leo on the performance of UBA?
1.5 STATEMENT OF THE HYPOTHESIS
Ho1: The impact of the UBA virtual Banker –Leo on organizational performance is not significant.
1.6 SIGNIFICANCE OF THE STUDY
The study provides an evaluative appraisal of the integration of artificial intelligence into business process and its impact on organizational performance.
1.7 SCOPE OF THE STUDY
The study focuses on the appraisal of the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.
1.8 LIMITATION OF THE STUDY
The study was confronted with logistics and geographical factors.
1.9 DEFINITION OF TERMS
ARTIFICIAL INTELLIGENCE DEFINED
AI is a system which has the ability to interpret external data; use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans.
GROUP DYNAMICS DEFINED
Defines the way people work together, identifies the psychological structures and processes of the teams and the making of the groups in the organization.
KNOWLEDGE MANAGEMENT DEFINED
•Knowledge management is the process of developing, disseminating and deploying ideas, information and intellectual property within the organization;
PROCESS MANAGEMENT DEFINED
This shows the congruence or lack of congruence between business processes and the goals and values of the organization,
ORGANISATIONAL INTELLIGENCE DEFINED
This is the capacity of the organization to create knowledge and utilized it strategically.
The Title Page should be the first section of your project “Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance”, providing essential details like the project title, your name, your supervisor’s name, the institution, and the submission date. After that, the Abstract offers a brief summary of your project, touching on its purpose, methods, results, and conclusions in 150-300 words. The Acknowledgments section is where you can thank those who supported your research, such as your supervisor, peers, or organizations that provided resources.
Next, the Table of Contents organizes the Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance by listing its chapters and sections, along with page numbers for easy reference. The List of Figures and List of Tables help guide readers to specific visual elements like graphs, charts, or tables included in the document. There should also be an Abbreviations and Glossary section to explain any specialized terms or acronyms, making the content clearer to readers unfamiliar with the technical language.
The main body of the Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance should start with the Introduction, which provides background information, outlines the research problem, states your objectives, and gives a brief overview of your research methods. Following that, the Literature Review offers an in-depth look at previous research relevant to your project, identifying gaps your study aims to address. The Methodology section then explains the research design, tools, and data collection methods you used to conduct the project and analyze the data.
In the Results and Discussion section, you present your findings and discuss them in relation to the Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance research questions or objectives, often using tables or charts to help explain the data. The Conclusion summarizes the key results, discusses their implications, and suggests possible directions for future research. You may also include recommendations based on your findings, offering practical advice for improvements or applications. Finally, the Integration Of Artificial Intelligence Into Business Process And Its Impact On Organisational Performance project should include a References or Bibliography section to list all the sources you cited, as well as Appendices for any additional material. A Statement of Originality is often included to confirm the authenticity of your work